Employer Tutorial Chapter 7:

National Network of ADA Centers


The ADA National Network provides information, guidance and training on the Americans with Disabilities Act (ADA), tailored to meet the needs of business, government and individuals at local, regional and national levels. The ADA National Network consists of ten Regional ADA National Network Centers located throughout the United States that provide local assistance to ensure that the ADA is implemented wherever possible. The ADA Centers are not an enforcement or regulatory agency, but a helpful resource supporting the ADA's mission to "make it possible for everyone with a disability to live a life of freedom and equality." For free and confidential assistance for any question relating to the ADA, call toll free 800.949.4232.

A National Survey of consumer attitudes toward companies that hire people with disabilities. Journal of Vocational Rehabilitation

http://askjan.org/landingpage/TxWorkforce2012/Siperstein Romano Marketing Study.pdf

This article describes a key study of customers’ views of businesses who employ people with disabilities. In the article, a strong business case is made for having people with disabilities in the workforce. Over 90% of customers indicate they prefer to patronize businesses that employ people with disabilities.

Disability and Business Technical Assistance Center Webcourse: At Your Service: Welcoming Customers with Disabilities


This free online course is offered for credit by the Disability and Business Technical Assistance Centers network. The course looks at disability trends, the business case for accessible and disability-friendly customer service and gives users valuable tips on how to make their own business, product or service accessible and welcoming to customers with disabilities.

United States Business Leadership Network


This is the site of the national Business Leadership Network (USBLN). Using a business-to-business strategy, the USBLN provides employers with a wealth of ideas and resources to explore disability inclusiveness in a no-pressure environment.

New Jersey Business Leadership Network


Part of the US Business Leadership Network, the New Jersey Business Leadership Network provides New Jersey employers with a wealth of ideas and resources specific to New Jersey businesses.

New Jersey Statewide Independent Living Council


Independent Living Centers can be a valuable source of information, partnership and resources for any business seeking to improve their disability inclusiveness. This site provides a listing of Independent Living Centers in counties throughout New Jersey.

Department of Justice, Customers with Disabilities Mean Business


This Department of Justice brief outlines the importance of customers with disabilities to your business. Being accessible and welcoming to customers with disabilities is not only an issue of legal compliance; it’s an issue of good customer practice. As our population ages, more of your customer base will be using your product or service with a disability. Having employees onboard who have disabilities themselves will enable business to better reach this major segment of their market.

Department of Justice, Accessibility Benefits Older Adult Customers


As our population ages, more of your customer base will have a disability. This brief outlines aging trends in our country and looks at possible implications of these trends for your business.

Department of Justice, Tax Incentives For Businesses


Tax incentives are available for businesses to make their facilities, equipment, products and services accessible to employees and customers. This Department of Justice brief describes tax credits and deductions available to businesses.

Department of Justice, Gathering Input from Customers with Disabilities


Each business has a unique situation and customer base. In addition to using information from others, it may be important to understand the needs of your own customers. This brief describes ideas and practices for gathering input from your customers with disabilities.